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Direct Debit

Customer Policy

1. Fees associated with paying by Direct Debit are as follows:

   • A once only set up fee is paid by CMC on behalf of the customer.
   • For direct debit from a cheque or savings account, an administration fee of 88c per transaction is charged to the nominated account.
   • For Visa, MasterCard or Bank Card payments, an administration fee of 2.2% but not less than 88c per transaction will be charged to the nominated account.
   • For American Express or DinersClub cards, an administration fee of 4.4% but not less than 88c per transaction will be charged to the nominated account.

2. All customers paying by Direct Debit are required to complete an EziDebit Direct Debit Request Form (DDR). The form will not be processed until all fields are completed correctly. The payment start date on the DDR needs to be at least 21 days from the date of submitting the form to allow for processing time.

3. Customers paying by Direct Debit are committed to making payments as outlined on the DDR unless a change of payments request or cancellation is received by our office within the specified time lines.

4. Should the payer require a change in the sequencing, amount or dates of payments, at least 7 days notice must be given to the CMC Training at Work Head Office before changes can take affect.

5. Should the payer need to cancel their direct debit payments, at least 7 days notice is required before changes can take affect. Notice can be given verbally or in writing to one of CMC's offices.

6. It is the responsibility of the payer to ensure that sufficient funds are available in the nominated account on each day that payment is due. Failure to do so will result in charges from your bank. Three occurrences of insufficient funds will lead to cancellation of the direct debit account with CMC Training at Work without further notice. See clause 7.

7. Where a direct debit account is canceled by our office due to multiple occurrences of declines, the customer will not be entitled to set up another direct debit account through CMC Training at Work. An invoice will be issued to the customer for all services provided to date and the customer will be switched to an invoiced instalment payment plan. Payment for the invoice will be required within 14 days of issue.

8. The customer must ensure that sufficient regular payment amounts are outlined on the DDR to ensure that all fees are paid by the time the course is completed or provision of services from CMC has finished. A table is provided to suggest suitable payment plans for a variety of total amounts.

9. Where a student finishes their course and fees are still owing, the Direct Debit payment plan will be reviewed to ensure that all payments can be made within 3 months of completion. The customer may be asked to revise amounts and frequency of payments so that payments are made within 3 months.

10. 9. Please note: Qualifications to fee for service students cannot be issued until all monies have been received by our office.

Suggested Payment Plans